The Small Print

A little boring, but necessary. If you are going to purchase anything from Us, please read and if you are unclear on anything please raise it with your sales person who will be only to please to help.

1. Any reference to Our, Us or We means -

ALEXANDER PAUL ANTIQUES LTD

Registered Office Address
UNIT 2 ALEXANDER PAUL ANTIQUES
FENNY BRIDGES
HONITON
DEVON
EX14 3BG
Company No. 04566944

V.A.T. No. 750541647

Our restoration workshops and showrooms are also at this location if you should wish to visit us.

You can also contact us by

Telephone: 01404 851 298

Email: sales@alexanderpaulantiques.com

2. We strive to provide a high quality service to Our customers both domestic and abroad. For clarity, the laws of England apply to our contracts.

3. In the unlikely instance you should have any problems in your purchase from Us, please contact us in the first instance in order that we can resolve the issues. If you are unhappy with Our decision on any contractual issue, then please contact Consumer Direct of 08454 05 06 07, a UK based legal advice service in order that you can receive independent legal advice.

4. In relation to contracts concluded by distance means. Contracts concluded by distance means include sales via Our website or telephone where no face to face contact has been made. In these instances, the Consumer Protection (Distance Selling) Regulations apply to Our contracts with consumer customers. You have a seven day cooling off period starting on the day after the goods are delivered. You are able to cancel the contract for any reason, however you have a duty of care over those goods to take reasonable care of them whilst we arrange for collection. Any costs attributed to the return of the item is bore by You, however the full cost of the item, including any delivery costs to you, will be refunded to you in the same method of payment.

We may require you to organise the return of the goods to us (at your cost) or arrange for one of Our team to pick the item up. Any costs associated with this will be discussed prior to the pick up, and these costs will be kept to a minimum.

Should you wish to purchase an item by distance means and keep it in storage with us for any length of time and we offer this service for a nominal sum. The goods will be delivered to Our partner company, Slate Top Tables Limited, and your seven day cooling off period begins with the day after that delivery. Your item will be fully insured at no extra cost, and we will be able to arrange delivery as and when you require.

Any cancellation made under these provisions should be communicated to Us in a durable form. For your convenience, you are able to email us at sales@alexanderpaulantiques.com  putting in ‘Cancellation’ in the subject bar and putting the detail in the email. We will send a response email as soon as is practically possible on receipt to arrange for the return of the product.

We may ask you why you wish to return the item for market research purposes. Any feed back helps Us improve our already outstanding service and your co-operation is appreciated, but please do not feel that you have to give a reason if you do not want to.

5. Where you have selected a product for Our ‘Home View’ Service it is likely that, in the likely event you are delighted with the item and purchase it, the contract will be subject to the Contracts Concluded in a Consumers Home or Place of Work etc. Regulations 2008. You will be given documentation explaining you right to cancel, as required by the regulations as you are entitled to a seven day cooling off period.

6. Faulty goods – We sell high quality antiques furniture and have an expectation that Our customers will be delighted with their purchase, however on occasion things can go wrong. Should we supply an item that does not match its description, is not of satisfactory quality or is not fit for purpose (also known as implied terms) to our consumers, then we offer the remedies prescribed by the Sale of Goods Act 1979.

We reserve the right to refund you until We or a person nominated by us have had the opportunity to verify the claim.

If you feel you do have a claim, please contact Us sooner rather than later in order for Us to arrange an inspection of the item. Please remember, the products We sell are not new products, they are antiques that have a history. Signs of this history will be evident in the product and our skilled restoration team embraces these characteristics to ensure you have a truly unique piece of furniture.

Characteristics are very unlikely to be a fault, but if you are in any doubt, please contact one of our experienced team to discuss any concerns.

7. We offer a restoration service to Customers for furniture that is in need of restoration. Pricing will be discussed and a quote will be given in writing. In the rare cases that on stripping down a piece of furniture, further work comes to light that could not have reasonably been expected, then We will immediately stop working on that piece of furniture and contact you if the extra work required to bring your piece of furniture back to its full restoration will incur an extra fee.